We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Our return policy only applies to clothing bought online. Clothing purchased directly from the Maison Marie Saint Pierre stores is only eligible for exchange. All products purchased through one of our independent retailers, must be returned to the store in which they were purchased. We cannot dictate or intervene in independent store exchange or return policies.
FINAL SALE RETURN POLICY
At Maison Marie Saint Pierre, we understand that our customers sometimes make purchases with a final decision in mind. Therefore, we offer a "Final Sale" category for select items. Items marked with the "Final Sale" badge cannot be returned or exchanged, except in cases of damage during shipping or if the wrong item was shipped.
1. Damaged or Incorrect Items
If you receive a "Final Sale" item that is damaged during shipping or the wrong item was shipped to you, please contact our Customer Support Team within 14 days of receiving the item. We will provide instructions on returning the damaged or incorrect item and, if available, will send you a replacement item or issue a refund, at our discretion.
2. Conditions for Returns of Final Sale Items that are damaged or Incorrect
Only items that are in new, unused, and resalable condition will be considered for return or exchange. All original packaging, tags, and labels must be intact. Returns that do not meet these criteria will not be accepted.
3. Excluded Items
Items that are not marked with the "Final Sale" badge fall under our regular return policy and may be eligible for return or exchange as described in our standard Return Policy.
4. Contact Us
For any questions or concerns about our return policy, please contact our Customer Support Team at firstname.lastname@example.org.
Thank you for shopping with Maison Marie Saint Pierre. We appreciate your understanding of our "Final Sale" return policy, which allows us to offer you exceptional deals on select items.
• Some items do not fit properly. Am I eligible to return them?
To be eligible for a return, your item must be in the same condition that you received it, unworn or without apparent mark or crease, with tags, and in its original packaging. Please note that the fragrances and gift cards are not refundable.
• I am eligible for a return, but how do I proceed?
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 225 rue Chabanel Ouest, Montréal, QC, H2N 2C9, Canada.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
• I received a damaged/the wrong item. What should I do?
Please inspect your order upon receipt and contact us immediately at firstname.lastname@example.org if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
• Can I exchange my item rather than being refunded?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As for a return, start by contacting us at email@example.com. We will be pleased to advise you to find a new piece that will fully satisfy you.
• Are there products that can’t be returned?
Returns are not accepted on:
- clothes purchased directly in the stores of Maison Marie Saint Pierre, where only exchanges are accepted ;
- fragrances ;
- gift cards ;
- products purchased through one of our independent retailers ;
- products sold at a discount of 70% or more.
• When can I expect my refund?
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.